Your privacy is our priority. This policy explains how we collect, use, and protect your family's information.
1. Information We Collect
1.1 Account Information
When you create a ChoreGami account, we collect:
- Email address and encrypted password
- Family member names and profiles (first names only for children)
- Subscription and billing information (processed securely by Stripe)
- Profile pictures (optional, stored with consent)
1.2 Family Activity Data
To provide our chore management service, we collect:
- Chore assignments, completions, and reward records
- Family calendar events and schedules
- Messages and notes within the family account
- App usage patterns and feature preferences
1.3 Technical Information
- Device information (type, operating system, app version)
- IP address and general location (city/state level only)
- App performance and error reports
- Login timestamps and security logs
1.4 Children's Information (Under 13)
COPPA Compliance: For children under 13, we collect only the minimum information necessary to provide the service, with verifiable parental consent.
For children under 13, we collect only:
- First name or chosen username (no full names required)
- Chore assignments and completion status
- Reward points earned
- Basic app usage for service functionality
2. How We Use Your Information
2.1 Service Provision
- Manage your family account and provide core features
- Sync data across all family devices
- Process payments and manage subscriptions
- Provide customer support and troubleshooting
2.2 Communications
- Send important account and service notifications
- Subscription renewal reminders and billing notifications
- Respond to support requests and feedback
- Optional newsletter and feature updates (with consent)
2.3 Service Improvement
- Analyze usage patterns to improve features
- Identify and fix technical issues
- Develop new features based on family needs
- Ensure security and prevent fraud
No Data Selling: We never sell, rent, or share your personal information with third parties for their marketing purposes. Your family's privacy is not for sale.
3. Information Sharing and Disclosure
3.1 Within Your Family
Family members with appropriate permissions can view relevant family data such as chore assignments, schedules, and completion status. Parents control what children can see and do.
3.2 Service Providers
We share minimal necessary information with trusted service providers:
- Stripe: Payment processing (credit card information never stored by us)
- SendGrid: Email delivery for notifications
- Deno Deploy: Application hosting and content delivery
3.3 Legal Requirements
We may disclose information if required by law, such as:
- Compliance with court orders or legal process
- Protection of our rights, property, or safety
- Protection of users or the public from harm
- Investigation of potential fraud or illegal activity
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you at least 30 days before any such transfer and provide options for data deletion.
4. Your Privacy Rights
4.1 GDPR Rights (EU Residents)
European residents have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Export your data in machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to certain processing activities
- Withdraw Consent: Revoke consent at any time
4.2 CCPA Rights (California Residents)
California residents have additional rights:
- Know: Learn what personal information we collect and how it's used
- Delete: Request deletion of your personal information
- Opt-Out: Opt out of data sales (we don't sell data)
- Non-Discrimination: Equal service regardless of exercising rights
- Sensitive Data: Control use of sensitive personal information
4.3 Parental Rights (Children Under 13)
Parents have the right to:
- Review what information we've collected from their child
- Request deletion of their child's information
- Refuse further collection of their child's information
- Control what their child can share within the family account
4.4 How to Exercise Your Rights
To exercise any of these rights, contact us:
- Email: privacy@choregami.app
- In-App: Account Settings → Privacy Rights
- Phone: 1-800-CHORE-GAMI
- Response Time: Within 30 days of verified request
5. Data Security and Protection
5.1 Security Measures
We implement industry-standard security measures to protect your family's information:
- Encryption: 256-bit AES encryption for data at rest, TLS 1.3 for data in transit
- Access Controls: Strict role-based access with multi-factor authentication
- Regular Audits: Third-party security assessments and penetration testing
- Monitoring: 24/7 security monitoring and incident response
- Backups: Encrypted, geographically distributed backups
5.2 Payment Security
Payment information is processed by Stripe, a PCI DSS Level 1 certified payment processor. We never store credit card information on our servers.
5.3 Data Breach Response
In the unlikely event of a data breach affecting personal information:
- We will notify affected users within 72 hours
- Regulatory authorities will be notified as required by law
- We will provide clear information about what data was affected
- We will take immediate steps to secure the breach and prevent recurrence
6. Data Retention and Deletion
6.1 Retention Periods
| Data Type | Retention Period | Reason |
|---|
| Account Information | While account is active | Service provision |
| Family Activity Data | While account is active + 30 days | Service provision, recovery |
| Billing Records | 7 years after last transaction | Legal compliance |
| Support Communications | 3 years | Service improvement |
| Analytics Data | 26 months (anonymized) | Service improvement |
6.2 Account Deletion
When you delete your account:
- Personal data is deleted within 30 days
- Some data may be retained for legal compliance (billing records)
- Anonymized analytics data may be retained for service improvement
- You will receive confirmation of deletion
7. Cookies and Tracking
7.1 Essential Cookies
We use essential cookies required for the service to function:
- Session management and authentication
- Security and fraud prevention
- Service preferences and settings
7.2 Analytics and Performance
With your consent, we use analytics to improve our service:
- Usage patterns and feature adoption
- Performance monitoring and error tracking
- Service optimization and improvement
7.3 Cookie Controls
You can manage cookie preferences in your browser settings or through our Cookie Settings page. Note that disabling essential cookies may affect service functionality.
8. International Data Transfers
8.1 Data Location
Your data is primarily stored in secure data centers in the United States. For users outside the US, data may be transferred internationally to provide the service.
8.2 Transfer Safeguards
International transfers are protected by:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Additional security measures and encryption
- Regular assessments of transfer mechanisms
9. Updates to This Policy
9.1 Policy Changes
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through:
- Email notification to all account holders
- Prominent notice in the app
- 30-day advance notice for significant changes
9.2 Continued Use
Continued use of the service after policy updates constitutes acceptance of the new terms. If you disagree with changes, you may delete your account before they take effect.
10. Contact Us
Privacy Questions and Requests
General Privacy Inquiries
- Email: privacy@choregami.app
- Phone: 1-800-CHORE-GAMI
- Response Time: Within 30 days
Data Protection Officer
- Email: dpo@choregami.app
- Mail: ChoreGami DPO
- 1234 Family Tech Lane
- San Francisco, CA 94105
EU Representative
For GDPR-related matters, EU residents may also contact our EU representative at eu-representative@choregami.app
Supervisory Authority
EU residents have the right to lodge a complaint with their local data protection authority if they believe we have not addressed their privacy concerns adequately.